Summary: Understand how to better organize and strategize your maintenance program for multi-families.
What is the best way to communicate maintenance issues?
Streamline processes with equipment and system warranties.
Use a combination of education and preventative maintenance to prevent bigger problems.
Overseeing a property comes with a lot of responsibilities—maintenance being one of the most important. Making sure everything is functioning correctly in a multi-family building or single-family home certainly isn’t an easy job. But with preparation and teamwork, the maintenance process can be smooth and efficient. Here are some tips your team can use to streamline maintenance.
Train your team on communicating with residents
Maintenance problems are one of tenants’ most common complaints. Not only are people unhappy when things in their home aren’t working correctly, but they also don’t like when they can’t get in touch with the maintenance team. Unfortunately, communication can easily fall through the cracks when multiple folks are relaying different messages.
It’s important that your team has strong communication with tenants so everyone has a good understanding of the process and no one feels out of the loop. Regularly host a team meeting to get on the same page with your crew on priorities, issues, and best practices. You should also frequently check in with tenants and request their feedback. This will help you maintain a healthy relationship with all parties involved, which in turn enhances a sense of understanding when problems arise.
Keep your team up to date on the latest trends in the industry
Any time you’re working with a team, it’s extremely important for everyone to be in the know on what’s new and changing in their own company, trade, and profession. Conducting periodic trainings to make sure your team members are up to date on the latest procedures and best practices can help ensure uniformity in the maintenance process. This can also be a great time to answer questions and get feedback on how everything on each property has been going.
Protect your property with a warranty
Looking for a way to cut the cost of major repairs that may be necessary on your property?
Property managers can purchase home warranties to cover most—if not all—of the cost to repair and even replace certain appliances and home systems. These plans can be good investments for occasions when you decide that it’s better to outsource service instead of having your team deal with the maintenance issue directly. It’s especially helpful if you have a small team but many properties.
Educate tenants on how to prevent maintenance issues
Although tenants don’t like maintenance issues, they may be inadvertently causing a lot of them. Fortunately, many of these problems can be prevented with a little education. Informing your tenants on routine maintenance, like how to properly use and take care of their appliances and what not to flush down the toilet or garbage disposal, may reduce the number of service requests your team has to deal with.
Emailing tenants online guides or mailing them resources once a month will aid both in communication and preventative maintenance. Some resources they may find helpful include: how to troubleshoot a broken appliance, seasonal home maintenance checklists, or easy adjustments to reduce utility costs.
Offer regular preventative maintenance
Addressing a small problem before it becomes a big issue can save you lots of time and money in the long run. Creating and sticking to a schedule to regularly check appliances, smoke detectors, and other items on the property will make your tenants happy and help your team stay ahead of the game. For example, proactively cleaning sewer pipes can prevent costly issues such as major blockages. Note: depending on the age of the building, you may want to do preventative checks more frequently.
Bring out the best in your property
Streamlining your maintenance process will do more than just make things run smoothly behind the scenes. It could also positively influence your tenants’ experience on your properties and help you earn more business in the future.
Written by guest contributor Paige Mitchell.